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      TouchBasePro SPF and DKIM Setup

      TouchBasePro provides an email marketing platform and an award-winning customer services team enabling marketers to take their email marketing strategy to the next level.

      To enable TouchBasePro to send authenticated mail from your company's domains TouchBasePro's IPs must be whitelisted and your SPF and DKIM settings must be updated.

       

      TBP

       
      Table of Contents

      1. Whitelist TouchBasePro sending (Inbound and Outbound)

        1. Sending IP addresses

        2. Recommended settings

      2. Authenticated Domains Configuration

        1. SPF

        2. Domain Authentication Setup Steps 

      1. Whitelist TouchBasePro sending (Inbound and Outbound)

      Sending IP addresses

      Below are the IP ranges TouchBasePro uses for sending email:

      102.211.187.0/25

      20.164.211.27

      20.164.209.103

      203.55.21.105

      203.55.21.106 

      Recommended settings

      If you need to whitelist IPs to receive email from TouchBasePro's servers, we recommend mail administrators set up custom rules within their email filtering software. To work, the rule must match both of these conditions:

      1. The email is coming from one of the TouchBasePro IPs.
      2. The email contains your domain in the "From" address.

      Any email that doesn't match one of these conditions can be rejected. A custom rule like this is generally an acceptable solution for security teams and mail administrators.

      If you have any questions, please contact support@touchbasepro.com

       

      2. Authenticated Domains Configuration

      SPF

      As part of the Authentication of the TouchBasePro service, you are required to add the TouchBasePro SPF include to your domains existing SPF record. In this case, you will need to add the following to your include statement to your existing SPF record:

      Include String include:touchbasepro.email

       

       

      If your domain currently has no SPF record, please add the below TXT record to your domain's DNS:

      Type Host TXT Value TTL
      TXT @ v=spf1 include:touchbasepro.email ~all 1 hour (Default)

       

      Note: The above should only be completed in DNS if the domains SPF is not managed from within the Sendmarc Service.

       

      Domain Authentication Setup Steps:

      You can set up your own email authentication from within your TouchBasePro account.  

      To complete this please follow the below steps: 

      1. Log in to your TouchBasePro account

      2. Select the Account & Settings tab on menu bar on the left-hand side

      3. Select Domains & Tracking 

      4. Click on the button Add a domain

      5. Enter your sending domain that you would like to authenticate and select Generate DNS records
         

        Authenticate a new domain We'll generate some simple records you'll need to add this domain's DNS. this only takes a couple of minutes an we'll walk you through the entire process. *tyour own DKIM Selector > Enter the 'from' domain to authenticate O touchbasepro.com/ Generate DNS records

      6. Next, click on your newly added sending domain to get your setup instructions.

      7. Follow the instructions on the setup page or click the Email instructions option to easily share these records with your DNS host via email. 

        1ac78425242ed436fffc43952588ee4550e113b4d7fd3044a884cf9412ba509a7ec1b6f60db24687?t=de223dd6131428005952d06329e88f85

      8. Once these records have been added to your DNS you can select verify option and the TouchBasePro system will check if your records were added correctly within DNS.  

      9. Once domain verification has been completed, it will display as seen below: 

        Authenticated Domains Domain authentication Recommended Domain touchbasepro.com Required for recommended content (Feeds) DNS Records Verified SPF Record e Verfied Add a domain Get Script

      For additional information and assistance, please contact the TouchBasePro support team on support@touchbasepro.com