|TouchBasePro provides an email marketing platform and an award-winning customer services team enabling marketers to take their email marketing strategy to the next level.
To enable TouchBasePro to send authenticated mail from your company's domains TouchBasePro's IPs must be whitelisted and your SPF and DKIM settings must be updated.
|Table of Contents
1. Whitelist TouchBasePro sending (Inbound and Outbound)
Sending IP addresses
Below are the IP ranges TouchBasePro uses for sending email:
If you need to whitelist IPs to receive email from TouchBasePro's servers, we recommend mail administrators set up custom rules within their email filtering software. To work, the rule must match both of these conditions:
- The email is coming from one of the TouchBasePro IPs.
- The email contains your domain in the "From" address.
Any email that doesn't match one of these conditions can be rejected. A custom rule like this is generally an acceptable solution for security teams and mail administrators.
If you have any questions, please contact firstname.lastname@example.org
2. Authenticated Domains Configuration
As part of the Authentication of the TouchBasePro service, you are required to add the TouchBasePro SPF include to your domains existing SPF record. In this case, you will need to add the following to your include statement to your existing SPF record:
If your domain currently has no SPF record, please add the below TXT record to your domain's DNS:
|v=spf1 include:touchbasepro.email ~all
|1 hour (Default)
Note: The above should only be completed in DNS if the domains SPF is not managed from within the Sendmarc Service.
Domain Authentication Setup Steps:
You can set up your own email authentication from within your TouchBasePro account.
To complete this please follow the below steps:
Log in to your TouchBasePro account
Select the Account & Settings tab on menu bar on the left-hand side
Select Domains & Tracking
Click on the button Add a domain
Enter your sending domain that you would like to authenticate and select Generate DNS records
Next, click on your newly added sending domain to get your setup instructions.
Follow the instructions on the setup page or click the Email instructions option to easily share these records with your DNS host via email.
Once these records have been added to your DNS you can select verify option and the TouchBasePro system will check if your records were added correctly within DNS.
Once domain verification has been completed, it will display as seen below:
For additional information and assistance, please contact the TouchBasePro support team on email@example.com