TouchBasePro SPF and DKIM Setup

TouchBasePro provides an email marketing platform and an award-winning customer services team enabling marketers to take their email marketing strategy to the next level.

To enable TouchBasePro to send authenticated mail from your company's domains TouchBasePro's IPs must be whitelisted and your SPF and DKIM settings must be updated.




1. Whitelist TouchBasePro sending (Inbound and Outbound)

Sending IP addresses

Below are the IP ranges TouchBasePro uses for sending email: 

Recommended settings

If you need to whitelist IPs to receive email from TouchBasePro's servers, we recommend mail administrators set up custom rules within their email filtering software. To work, the rule must match both of these conditions:

  1. The email is coming from one of the TouchBasePro IPs.
  2. The email contains your domain in the "From" address.

Any email that doesn't match one of these conditions can be rejected. A custom rule like this is generally an acceptable solution for security teams and mail administrators.

If you have any questions, please contact


2. Authenticated Domains Configuration


As part of the Authentication of the TouchBasePro service, you are required to add the TouchBasePro SPF include to your domains existing SPF record. In this case, you will need to add the following to your include statement to your existing SPF record:

Include String



If your domain currently has no SPF record, please add the below TXT record to your domain's DNS:

Type Host TXT Value TTL
TXT @ v=spf1 ~all 1 hour (Default)


Note: The above should only be completed in DNS if the domains SPF is not managed from within the Sendmarc Service.


Domain Authentication Setup Steps:

You can set up your own email authentication from within your TouchBasePro account.  

To complete this please follow the below steps: 

  1. Log in to your TouchBasePro account

  2. Select the Account & Settings tab on menu bar on the left-hand side

  3. Select Domains & Tracking 

  4. Click on the button Add a domain

  5. Enter your sending domain that you would like to authenticate and select Generate DNS records

    Authenticate a new domain  We'll generate some simple records you'll need to add this domain's DNS. this only takes  a couple of minutes an we'll walk you through the entire process.  *tyour own DKIM Selector >  Enter the 'from' domain to authenticate O  Generate DNS records

  6. Next, click on your newly added sending domain to get your setup instructions.

  7. Follow the instructions on the setup page or click the Email instructions option to easily share these records with your DNS host via email. 


  8. Once these records have been added to your DNS you can select verify option and the TouchBasePro system will check if your records were added correctly within DNS.  

  9. Once domain verification has been completed, it will display as seen below: 

    Authenticated Domains  Domain authentication  Recommended  Domain  Required for recommended content (Feeds)  DNS Records  Verified  SPF Record  e  Verfied  Add a domain  Get Script

For additional information and assistance, please contact the TouchBasePro support team on