Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.


Table of Contents
  1. Zendesk SPF Setup
  2. Zendesk DKIM Setup


1. Zendesk SPF Setup


Zendesk recommends using the following SPF record:


For adding Zendesk to existing SPF record

v=spf1 include:mail.zendesk.com ~all


2. Zendesk DKIM Setup

  1. Navigate to Zendesk and select Admin > Channels > Email
  2. Locate the section “Custom domain for DKIM”


       3. Navigate to your DNS zone and create two new Zendesk CNAME records.


CNAME
Target Field
zendesk1._domainkey.your_domain_name.com
zendesk1._domainkey.zendesk.com
zendesk2._domainkey.your_domain_name.com
zendesk2._domainkey.zendesk.com



        4. When both CNAME records are added in your DNS zone, head back to Zendesk, navigate to Custom domain for                      DKIM and click on the “Enable button” and then click on “Save”.